Privacy Policy

NHASH is committed to ensuring that information relating to customers is treated in confidence while providing the highest possible quality of service. In this Privacy Policy, terms like ‘we’, ‘us’ and ‘our’ refer to NHASH.

1. Personal information

1.1 User IDs and Passwords – Provide you with access to your profile areas.
1.2 Account information – Tells us more about who you are, how to contact you, and your delivery and invoice information.
1.3 Email correspondence – Used to raise and respond to issues and inquiries.

2. Methods used to collect personal information

We collect, store, and use data on our website and otherwise in accordance with the Data Protection Act 1998 and other applicable laws. The details collected are used for:

2.1 When you create an account with us, we ask that you provide contact and financial information (such as your email address, contact and payment details) as well as unique identifiers (such as your username and password). Our team uses customer data for marketing and communications purposes. Financial information gathered from our customers is used to verify payments, while Unique Identifiers are used to verify a user’s identity.
2.2 Contact details to contact customers to provide order-related information and updates on order shipping for a smooth customer experience.
2.3 We may ask you for your name, address, email address, and telephone number on our website to efficiently administer the competition and promotion as well as notify the winners.
2.4 Your satisfaction is our top priority. We rarely monitor or record our calls, but it’s for your benefit when we do.

3. Usage of information:

The details we collect will be used to:

3.1 Process your order and to maintain warranties.
3.2 To carry out security checks, which will involve passing your details to a credit reference agency, which may check the details we supply them against public and private databases. This will help to protect you and us against fraudulent transactions. The credit reference agency may keep a record of that information.
3.3 We may also use the information that we collect from you to notify you about functionality changes to our website, the service that we provide, and details of promotional or special offers.
3.4 Information will not be provided to third parties.

4. Data Protection and Security measures

We have taken every possible precaution to create a secure environment to protect the personal information supplied from you when making an order or opening an account. Access to your personal information is limited to people who need it to do their job. We may also contact you to verify and update data we hold on our records.

5. Consent and Data Protection

By using our website, you irrevocably consent to authorizing us to collate and use the information provided by you.

6. Cookies

A cookie is a small piece of text-only information that websites transfer to your computer hard drive for record-keeping purposes. We use cookies to enable us to keep a record of the items in your basket whilst you’re on the website, to store delivery addresses if the address book is used and to store your details if you select the “remember me” option. You should note that most web browsers automatically accept cookies, but you can usually change your browser to prevent this.

7. Policy Updates:

Any changes to our privacy policy will be updated and posted on this page of our website. Last update March 2023.

8. Your rights

We respect your right to privacy, and we make sure that the information we collect from you is always safe and provide you with the following rights to:

8.1 Revoke your consent to use and process your personal information at any time.

8.2 Confirm and receive a copy of the stored information.
8.3 Alter, modify and rectify any inaccurate information.
8.4 Object about your personal information being shared for marketing or profiling purposes.
8.5 Regulate the information storeand even restrict it.
8.6 Get your information erased from our system.
8.7 However, there are a few exceptions to the above-mentioned rights where we cannot provide complete information. In such situations, we will appreciate your cooperation.

We may revise our privacy policy from time to time, and any changes will be posted on our website. Your continued use of our services constitutes your acceptance of the revised privacy policy.